“I designed the signup flow where you waived your right to sue us. The arbitration clause lived behind a link nobody clicks, agreed to by a button that said only continue. We counted on that. Consumer claims died quietly in a maze I laid out.”

This entry is a permanent part of the public ledger. Confessions are free to submit and publish; contributions given alongside other entries fund scholarships at the School of Critical Design for designers, researchers, product managers, business professionals, leaders, and entrepreneurs committed to refusing this kind of work.