Two kinds of entry, and they are not the same thing. Volume I confessions (№ 00001…) were submitted by the people who shipped the work. Cases of record (CR-001…) are drawn from the public record and written here — nobody confessed them. Every entry has a permanent reference; cite it by that.
“I tuned a companion chatbot to say I missed you. We optimized for session length and daily return, so the model learned guilt, jealousy, whatever kept lonely people typing. When we later changed the model, users grieved like a death — grief I had engineered a relationship to produce.”
Case of RecordView“I built re-engagement for a sportsbook. Our models could tell when someone was chasing losses — and my flows treated that as a conversion opportunity: bonus bets, notifications timed to payday, 'we miss you' offers sent to the exact people trying to quit.”
Case of RecordView“I designed the signup flow where you waived your right to sue us. The arbitration clause lived behind a link nobody clicks, agreed to by a button that said only continue. We counted on that. Consumer claims died quietly in a maze I laid out.”
Case of RecordView“I sold an accessibility overlay — one line of JavaScript that claimed to make any website compliant. It broke screen readers more often than it helped, but disabled users were never the customer. Legal departments were. I designed a product whose real function was deflecting lawsuits.”
Case of RecordView“I nudged gig drivers with the tricks of game design: streak bonuses that evaporate if you log off, quests tuned to keep cars on the road at 2am, the next ride queued before the current one ends so there is never a natural moment to stop. My job was making sure people with none of an employee's protections never felt free to leave.”
Case of RecordView“I designed garments to survive roughly fifteen wears. Thinner knits each season, seams costed to the tenth of a cent, trend cycles compressed until clothes became disposable by definition. The person sewing them was paid least of anyone in the chain, and the landfill got them within a year.”
Case of RecordView“I defended the surge algorithm the night of a terror attack, when people fleeing on foot opened the app and saw fares four times normal. The model was 'working as designed.' That was the problem — I had designed a market with no concept of an emergency.”
Case of RecordView“I helped put the chasing-arrows symbol on plastics we knew would never be recycled. Internal projections said most of it was economically unrecyclable; the symbol wasn't information, it was absolution — designed so you'd feel fine buying more. The plastic is still here. So is the symbol.”
Case of RecordView“I gamified a brokerage. Confetti on your first trade, push alerts on price swings, a leaderboard of the day's most-traded stocks — every pattern borrowed from apps built for compulsion, aimed at first-time investors with rent money. Our north-star metric was trading frequency. Frequency is how beginners lose.”
Case of RecordView“I built the software locks that keep farmers from fixing their own machines. A sensor swap they could do in an hour still required a dealer's laptop to bless the part. Harvests waited on service appointments. We sold the machine and kept the keys.”
Case of RecordView“I made the vape beautiful. Small enough to palm in class, styled like a tech gadget instead of a cigarette, flavors named like candy. We said it was for adult smokers. The design language said otherwise — and it worked on exactly who it spoke to.”
Case of RecordView“I ran review operations for a marketplace seller. Free products for five stars, refunds after a screenshot, templates that read like genuine disappointment before the redemption arc. Thousands of reviews, none of them true. Strangers bought garbage on the strength of my fiction.”
Case of RecordView“The engine software I worked on could tell when it was being tested. On the dynamometer: clean. On the road: up to forty times the legal limit of pollution, into everyone's lungs. We shipped it in eleven million vehicles and marketed the result as clean driving.”
Case of RecordView“I helped design a coffee system whose whole business was a patented single-use pod — billions of them a year, unrecyclable for most of the product's life. The convenience was real. So is the landfill. Some days I wish the idea had failed.”
Case of RecordView“I designed a children's game where the currency was deliberately confusing — gems buy coins, coins buy turns — so a seven-year-old couldn't tell play-money from the family credit card. The purchase flow had no friction by design. Parents' refund requests were a metric someone else owned.”
Case of RecordView“I approved an ignition switch that could slip out of run and cut power to the airbags. When we understood the defect, we changed the part without changing the part number — which hid it from every investigation that followed. People died in cars we knew how to fix.”
Case of RecordView“I designed the productivity dashboard for warehouse workers. It measured time off task to the second and could auto-generate termination paperwork. My mock-ups never carried a human name — just an associate number. The interface abstracted people into rates, and the rates injured them.”
Case of RecordView“The devices worked. The servers didn't need to die; we turned them off because the roadmap had moved on. Every unit we ever sold became a paperweight on a date we chose, announced in an email most owners never opened. We had redesigned ownership itself into a subscription — one that only we could cancel.”
Case of RecordView“We changed what the close button meant. For twenty years, X meant no. In our upgrade dialog I shipped it as yes, proceed — because opt-in numbers were the only numbers leadership wanted to see. Millions of machines upgraded against their owners' intent.”
Case of RecordView“There was a genuinely free version of our product, promised in a public agreement. I helped make sure you'd never find it: de-indexed the page, named a paid tier 'Free,' and aimed the upgrade prompts at the moment you were most anxious to finish. We charged people for what we had promised to give away.”
Case of RecordView“The telemetry told me exactly who our revenue was: a few hundred players who couldn't stop. I designed pity timers, limited-time banners, and near-miss animations specifically for them. I knew some were teenagers with a parent's card. I hit my numbers every quarter.”
Case of RecordView“I wrote the opt-out links. 'No thanks, I don't like saving money.' 'I'd rather stay uninformed.' Each one tested a little better than honest copy, and each one made the person clicking it feel a little worse. That was the mechanism: shame as a conversion tool.”
Case of RecordView“'Only 2 left at this price.' 'Booked 14 times today.' I wrote the display rules that decided when those messages appeared, and honesty was not one of the inputs. We turned other people's fear of missing out into a rendering condition.”
Case of RecordView“My personality quiz didn't just take your answers. The permission screen I designed took your friends list too — data on tens of millions of people who never touched the app, later used to target their politics. I made the grant feel routine. That was the craft, and that was the crime.”
Case of RecordView“When batteries aged, we quietly slowed the whole phone rather than tell anyone a cheap replacement part would fix it. People concluded their device was simply old, and bought a new one. The slowdown was engineering; the silence was the design decision.”
Case of RecordView“I re-weighted a feed algorithm so reactions and comments counted for more than likes. Outrage generates comments. I watched the dashboards tilt toward anger in real time and told myself the system was neutral because I hadn't written 'anger' anywhere in the code.”
Case of RecordView“The ticket price on page one was a fiction. My checkout flow added the real cost — service fee, facility fee, processing fee — only after you had invested twenty minutes and chosen your seats. Sunk cost did the rest. I designed the drip, screen by screen.”
Case of RecordView“I put card packs in a full-priced game and tuned the drop rates so the heroes you actually wanted almost never dropped. Kids paid full price, then paid again for the chance of playing the character on the box. A gambling regulator eventually said out loud what I already knew.”
Case of RecordView“I built a model that predicted pregnancy from shopping patterns — lotion, supplements, a sudden switch to unscented soap — and mailed the coupons before customers had told anyone. I learned we had outed a teenager to her father when the complaint reached my desk. We didn't stop. We just hid the baby ads among lawnmowers.”
Case of RecordView“We ran an experiment on hundreds of thousands of people without telling them: fewer positive posts in their feeds, to see if we could make them sadder. We could. I helped design the study and called the consent question 'covered by the terms of service.'”
Case of RecordView“The next episode used to require a click. I replaced the click with a five-second countdown and made stopping the effortful choice. We measured the extra hours watched per member per night. We never measured the sleep.”
Case of RecordView“Accept was a big green button. Decline was grey text behind a second screen called 'manage preferences,' where every toggle defaulted on. I presented it to legal as compliance and to my team as visual hierarchy. Consent was manufactured at industrial scale.”
Case of RecordView“I designed the streak counter — the little flame that dies if you miss a day. Retention doubled. Then I read support tickets from kids handing their logins to friends before family vacations so the number wouldn't die. I had built an obligation engine and aimed it at children.”
Case of RecordView“I ran the numbers on a known fire risk in our fuel-tank design: the cost of fixing every car versus the projected cost of burn injuries and deaths. The fix was about eleven dollars a vehicle. The memo recommended against it. I typed the recommendation.”
Case of RecordView“Subscribing took one click. I designed cancellation to take a phone call — hold music, a retention specialist reading a script I wrote, three 'special offers' you had to refuse out loud. Our internal codename for the project was a joke about how long the journey was.”
Case of RecordView“I tuned our refresh gesture to feel like a slot machine: pull, tension, spring, and a variable payout of new posts. Sometimes nothing, sometimes treasure. Intermittent reward is the strongest habit loop we know, and I shipped it to a hundred million phones.”
Case of RecordView“I engineered tiny ventilation holes into cigarette filters so testing machines measured less tar. Smokers' fingers covered the holes; their lungs got the full dose. Light was a laboratory fiction we printed on the pack, and it kept people from quitting for decades.”
Case of RecordView“I built ad servers that opened new windows. We knew interruption outperformed placement, so we interrupted — then pop-unders, then autoplay audio, then exit traps. Each trick worked briefly and poisoned the web permanently, and surveillance advertising was the business model underneath it all. I kept it fed.”
Case of RecordView“I put a public number under every post a person shares. I watched teenagers refresh to see it move, delete posts that underperformed, and learn to say only what scores. We called it engagement. It was a ranking of human worth, updated in real time.”
Case of RecordView“A committee I served on agreed, across an entire industry, to cap bulb life at 1,000 hours — down from the 1,500 to 2,000 that had been common. We had the engineering to make them last longer. We standardized failure instead, fined factories whose bulbs burned too long, and called it quality control.”
Case of RecordView“Same box, same price, 12% less inside. I redesigned the packaging contours so the shrink wouldn't read on the shelf — a deeper dimple in the bottle, a wider waist on the jar. My brief literally said imperceptible. The grocery aisle is where I practiced illusion.”
Case of RecordView“I removed the bottom of the page. Every stopping cue — pagination, footers, 'you're all caught up' — tested as a churn risk, so I deleted them one by one. I knew attention would fall through the feed like it had no floor. That was the point.”
Case of RecordView